Launching during the Covid–19 pandemic, Cargodale needed to ensure deliveries were swift, reducing face–to–face interactions.
Vehicle checks, proof of delivery, and other reporting meant lengthy administrative tasks, while all of these being done through a paper-based system created GDPR breach risks and clashed with the company’s beliefs and environmentally–friendly ethos.
Because Cargodale operate in rural areas, there were safety concerns for lone riders and it was difficult to give customers an accurate delivery time.
